FeaturesHelp & Support
Help & Support
Get help when you need it — through support tickets, email, phone, or live chat.
When you run into something you can't figure out on your own, the Help section connects you to the support you need. Whether it's a quick question or a complex issue, there's a channel that fits.
Ways to get help
Opisense offers multiple support channels so you can choose what works best for your situation:
- Support tickets — Submit a detailed request through the in-app ticket form. You'll get a tracking number and email updates as your issue is resolved. Best for non-urgent issues that need investigation.
- Email — Send a message to the support team directly. Great for attaching screenshots or sharing context that's easier to explain in writing.
- Phone — Call the support line for time-sensitive issues that need immediate attention.
- Live chat — Chat with a support agent in real time. Ideal for quick questions or when you need step-by-step guidance.
Quick help resources
Before reaching out, check these resources — they might have the answer you need:
- This documentation — You're already here. Browse the feature guides or use search to find specific topics.
- FAQ — Common questions and answers covering the most frequent issues.
- Status page — Check if there's a known outage or service disruption affecting your workspace.
When submitting a support ticket or contacting the team, include as much detail as you can — what you were trying to do, what happened instead, and any error messages you saw. This helps the team resolve your issue faster.