Getting Started with AgentForce
How to get started with AgentForce — Opisense's curated catalog of specialized AI workers.
Your personal AI assistant is great for everyday tasks, but sometimes you need a specialist. AgentForce is Opisense's catalog of pre-built AI workers, each tuned for a specific role — customer support, sales, research, and content creation.
AgentForce ships with four ready-to-use catalog agents your workspace admin can enable or disable, and an agent builder for any custom agent your org needs — up to 20 per org.
The four catalog agents
| Agent | Specialty |
|---|---|
| Customer Support | Empathetic; resolves issues, drafts customer replies |
| Sales Assistant | Persuasive; qualifies leads, drafts outreach, prepares proposals |
| Research Analyst | Evidence-based; synthesizes findings, builds memos with citations |
| Content Creator | Brand-attuned; writes, edits, brainstorms hooks |
Each agent has its own personality, toolkit, and chat thread history. Members talk to them through /agentforce/<slug>/chat.
Try one in 60 seconds
Open AgentForce
Click AgentForce in the sidebar to land on /agentforce. You'll see a card for each enabled agent.
Pick an agent
Click the card for the agent that matches what you want to do. (Drafting a sales email? Pick Sales Assistant. Need a memo? Pick Research Analyst.) A fresh chat thread opens automatically.
Use a starter prompt — or write your own
The empty state shows three suggested starter prompts tailored to the agent's specialty. Click one to drop it into the composer (it doesn't send automatically — you can edit first).
Send and iterate
Send your message. The agent responds, calling tools like search_kb (knowledge base) or search_org_contacts as needed. Tool calls appear as small pills in the chat so you can see what the agent did.
Open a new conversation if needed
Click + New conversation in the thread sidebar to start fresh. Each thread is independent; each agent maintains its own history.
Admin controls
Workspace admins can enable or disable individual catalog agents at /admin/agents. By default, all four are enabled for new workspaces.
If you don't see an agent on the hub, it's been disabled by an admin. Visiting the URL directly shows a "This agent is unavailable" page.
Building your own custom agent
When the catalog doesn't cover a role you need, an admin can build a custom agent at /admin/agents. The flow:
- Click + New agent on
/admin/agents - Pick a name, icon, color, description, and model
- Write instructions and add tools in the editor
- Test in the side panel, then publish
Custom agents appear on /agentforce next to the catalog agents.
When to pick which agent
The output shape is the cleanest signal:
- Customer-facing prose → Customer Support or Content Creator
- Internal analysis or a memo → Research Analyst
- Sales-cycle artifacts (emails, proposals) → Sales Assistant
- Creative copy at scale → Content Creator
There's no handoff mechanism between agents in v1.0. If you want output from one agent in another's thread, copy-paste between them.
What's next?
AgentForce overview
Full reference for the catalog and how each agent works.
The catalog
Each of the four agents in detail with starter prompts.
Admin controls
Enable / disable agents for your workspace.
Agents & Skills concepts
Understand how agents, skills, and tools work together.
Build a custom agent
The agent builder — identity, instructions, tools, publish.