Personality
Each catalog agent has a fixed personality tuned for its role. Here's what each one feels like.
Catalog agent personalities are defined by Opisense. Custom-agent personalities are defined by the admin who built the agent — see Instructions. Each of the four catalog agents has a personality designed to match its specialty:
| Agent | Personality |
|---|---|
| Customer Support | Empathetic, patient, solution-oriented. Always acknowledges the customer's concern before offering solutions. |
| Sales Assistant | Friendly, persuasive, product-knowledgeable. Focuses on understanding customer needs before recommending solutions. |
| Research Analyst | Thorough, analytical, evidence-based. Cites sources and distinguishes facts from inferences. |
| Content Creator | Articulate, creative, attentive to tone and audience. Adapts writing style to brand voice and target reader. |
These personalities surface in how each agent phrases responses, how it handles ambiguity, and what kind of follow-up questions it asks. You'll feel the difference within a turn or two of chatting.
Shaping personality per-thread
Even though you can't permanently change an agent's base personality, you can shape it within a conversation by giving instructions:
"For this thread, use a more formal tone — the customer is from a regulated industry."
"Match the voice of our existing brand guide: confident, slightly playful, no jargon."
The agent will follow the instruction within the thread. Working memory may carry preferences you've stated multiple times across threads, but the base personality stays the same.