Analytics
Track usage metrics, conversation volumes, and performance insights for your AI agents.
The analytics dashboard gives you a clear picture of how your agents are being used and how well they're performing. Use these insights to optimize your agents, identify issues early, and understand which agents are delivering the most value.
Accessing analytics
Navigate to your agent in AI Employees and open the Analytics tab. You'll see an overview of key metrics for the selected time period.
Key metrics
The dashboard tracks several important data points:
- Conversation count — How many conversations your agent has had over the selected period. A growing count means your team is finding the agent useful.
- Message volume — The total number of messages exchanged, giving you a sense of conversation depth and engagement.
- Response time — How quickly your agent responds on average. Faster is better, but complex tasks naturally take longer.
- Active users — How many unique team members have interacted with the agent. This tells you how widely adopted it is.
- Task completions — For agents with scheduled tasks, how many runs completed successfully versus those that encountered issues.
Using analytics to improve
Analytics aren't just numbers — they're signals that help you make your agents better.
- Low conversation count? Your team might not know the agent exists, or its role might not be clear. Improve the description and let your team know about it.
- High message volume per conversation? The agent might be asking too many clarifying questions. Tighten its instructions so it can answer more confidently.
- Slow response times? The agent might have too many tools enabled or be searching through too much data. Simplify its tool set or narrow its knowledge sources.
- Declining usage? The agent might not be meeting expectations. Review recent conversations and adjust the personality or instructions.
Check analytics regularly — especially in the first few weeks after creating a new agent. Early usage patterns tell you a lot about what's working and what needs adjustment.