Memory
How your agents remember conversations, learn from interactions, and use knowledge to give better answers.
Memory is what makes your agent get smarter over time. Instead of starting every conversation from scratch, your agent remembers past interactions, builds context, and uses that history to give more relevant, personalized responses.
How agent memory works
Every time someone chats with your agent, the conversation is stored in the agent's memory. This means:
- Your agent remembers what was discussed in previous sessions
- It picks up on patterns — like frequently asked questions or recurring topics
- Instructions and decisions from past conversations carry forward
- Your team doesn't need to re-explain context each time
How it's different from assistant memory
Your personal assistant's memory is private to you — it only remembers your conversations. Agent memory is shared across everyone who interacts with that agent. If three people chat with your Support Agent today, the agent has context from all three conversations.
This is intentional. Since agents serve the whole team, their memory reflects the team's collective interactions.
For a deeper dive into how memory and knowledge work together, see Knowledge and Memory.
Knowledge sources
In addition to conversational memory, you can connect your agent to specific knowledge sources — documents, files, and data in your knowledge base. This gives the agent access to authoritative information it can reference when answering questions.
For example, connecting your help documentation means the agent can search through it and provide answers grounded in real content rather than guessing.
To manage knowledge connections:
- Open your agent's settings
- Navigate to the Knowledge tab
- Add or remove connected sources
Conversation context
Within a single conversation, your agent keeps track of everything that's been said. It understands references to earlier messages, follows up on previous topics, and maintains a coherent thread throughout the session.
This context is automatic — you don't need to configure anything. Just have a natural conversation and the agent keeps up.
Clearing memory
Sometimes you'll want to give your agent a fresh start. You can clear an agent's memory from its settings page. This removes all stored conversation history, but it doesn't affect connected knowledge sources.
Clearing memory is permanent. The agent will lose all context from past conversations and start fresh. Connected knowledge sources are not affected.