Get answers from your knowledge base
Ask questions and get grounded answers from your team's actual content.
Beginner · ~5 min · Prerequisites: KB has content
What you'll do
Ask a question and get an answer drawn from your team's indexed content — with citations linking back to the exact source pages, slides, or sheets that informed it.
The quick way: just ask
"What's our refund policy?"
The assistant searches your knowledge base, finds the relevant passages, and answers in plain language. Citations appear inline so you can verify the source with one click.
Steps
Ask a question your KB can answer
Type a natural-language question about something your team has documented: policies, processes, product specs, SOPs, or anything synced to your knowledge base. You don't need to know which document holds the answer.
Review the cited source chunks
The assistant responds with an answer followed by citations — each one references the source page, slide, or sheet it pulled from. The citation shows the document name and relevant excerpt so you can judge the quality of the answer at a glance.
Open a citation to verify
Click a citation to open the source document at the relevant section. This lets you confirm context, copy the authoritative text, or follow up in the document itself.
Check whether a project or space is scoping the results
If you have an active project or space, the assistant searches that scope first and falls back to your full org KB. You'll see a note when results come from outside the active scope. To search org-wide, close the active project or ask explicitly: "search the whole knowledge base."
The quality of your answers depends on what's been indexed. If an answer seems thin or missing, the content may not be in your KB yet — check with your admin about syncing additional sources. For how indexing works, see the Knowledge base reference.